Terms of Service

These Terms of Service ("Terms") govern your use of DVO Cards (the "Service"), operated by DVO Cards ("we," "us," or "our"). By creating a merchant account or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. What DVO Cards Is

DVO Cards lets merchants sell physical gift cards. Each card carries a QR code (and, where supported, an NFC chip a customer can tap with their phone) that opens a personalized page showing the card's balance and an optional message from whoever gave it. Gift card balances themselves are issued, held, and redeemed through your own Square account. DVO Cards never holds or has access to gift card funds. DVO Cards provides the card ordering and presentation tools built on top of Square.

2. Text Message (SMS) Communications

A buyer purchasing a digital gift card may choose to have it delivered by text message instead of email. By entering a recipient's phone number for this purpose, the buyer confirms the recipient is okay receiving that message. Each recipient receives exactly one text containing a link to their gift card, never marketing or promotional messages, and never a recurring subscription. Message and data rates may apply. Reply STOP to a message to opt out of future messages, or HELP for help.

3. Merchant Accounts

You must provide accurate business information when you sign up, and you're responsible for keeping your login credentials secure and for all activity under your account. You must connect a valid Square account to activate or redeem gift cards. DVO Cards isn't able to create or process gift card transactions without it.

4. Subscription Plans and Billing

A subscription isn't required to connect Square or order cards; it raises your monthly card-ordering limit and, depending on plan, unlocks additional features such as analytics. Subscriptions are billed monthly in advance through Stripe and renew automatically until canceled. You can cancel anytime from your dashboard's billing portal; cancellation takes effect at the end of your current billing period, and we don't provide refunds for partial periods. We may change subscription pricing with notice posted to the Service or sent to your account email; continued use after a price change takes effect means you accept the new price.

5. Physical Card Orders

Physical gift cards are custom-printed to order through a third-party printer, with a minimum order quantity. Every card design goes through a human review before it's sent to print. Because these are custom, made-to-order goods, orders can't be canceled or refunded once they've been submitted to the printer, except where the cards themselves are defective or don't match the design you approved.

6. Acceptable Use

You agree not to misuse the Service, including attempting to interfere with other merchants' accounts or cards, submit unlawful, abusive, or infringing content (including in a card's personal message), falsify orders or payments, or use the Service for anything unlawful or fraudulent. We may suspend or terminate accounts that violate this.

7. Intellectual Property

The Service, including its software and design, belongs to DVO Cards. You retain ownership of the card designs, logos, and business information you upload. You're granting us only the license needed to print your cards and display your branding to your customers as part of operating the Service.

8. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service, with notice where reasonably possible.

9. Disclaimers and Limitation of Liability

The Service is provided "as is," without warranties of any kind. To the fullest extent permitted by law, DVO Cards isn't liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

10. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll post the updated Terms here with a new "Last updated" date. Continuing to use the Service after that means you accept the changes.

12. Contact

Questions about these Terms? Reach us at support@dvocards.com.